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Shipping & Returns

Shipping 

Australia  

Australian shipping is charged at a flat rate of $15 per order for all orders under $200, and is free for orders $200 and over. 

We aim to ship the next business day after your order with all goods shipped through Australia Post Express Delivery, so should be delivered between 1-3 days following the shipping date. Goods are tracked and will required a signature on delivery, if you are not home when the goods are delivered, a note will be left for you and you will need to pick up the parcel from an Australia Post Office.  

We ship goods from 9am - 5.30pm Monday to Friday only, so add 1-2 days onto the expected shipping time if you place an order at the weekend. 

Any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

The Eternal Headonist is not liable for any damage to goods occuring in transit. 

International 

International shipping is charged at a flat rate of $25 per order. We currently ship to the following countries, UK, USA, Canada, New Zealand, China, Japan, France, Spain, Italy, Portugal, Sweden, Norway, Finland, Belgium, The Netherlands and Germany.   

Our standard international delivery uses Australia Post and overseas postal services and will take between 7 - 21 days to arrive. 

You may be subject to local taxes, import duties, quotas, permits or other local requirements on your order, and these charges must be paid by the recipient of the parcel. Customs requirements vary from country to country so we strongly recommend that you research the customs requirements in your own country before you place your order. We will not be liable for any customs or import  duties.  

Any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible. 

The Eternal Headonist is not liable for any damage to goods occuring in transit. 

Foreign Currencies 

All our prices are displayed and transactions charged in Australian Dollars. If you purchase from outside Australia the transaction will be translated into your local currency by your own bank or Paypal and you will be subject to the exchange rates and conversion fees applied by those organisations.    

Returns - Goods Purchased Online*

Returning goods is easy so long as you submit a Returns Request Form within 7 days* and return it to us within 14 days of receiving the goods. Items must be in their original, unworn condition with all original labels attached. If it doesn't fit, or the colour isn't right, or it just doesn't look as good with that outfit as you thought it might, no problems, just send it back!  

Unfortunately we can't accept returns where the goods have been worn (trying on is ok), have marks or stains, are damaged through use, or don't have their original labels attached. When trying on items make sure you are not wearing make-up, as we cannot accept returns for items with make-up stains on them. 

The buyer will cover the postage cost of the return, unless the goods are faulty  (see below Faulty Goods"), or there was an error in the order. 

We also can't accept returns on any items that have been custom made or customised for you, so please make sure you ask all the questions you need during the purchasing process. 

When we have received your returned goods we will check them for signs of use, damage or stains and that original tags are in tact. Once this check has been completed and items passed, we will refund the purchase amount less any shipping costs to the original card the purchase was made on. 

If returned items do not pass our quality checks they will be returned to the customer at the customers expense. 

*Except goods purchased online & collected in store, which are to be inspected and tried on by the customer when they are picked-up and cannot be returned once taken from the store. If however you change your mind when you see and try on the item when collecting it, we will offer you a full refund or exchange. 

Returns - Goods Purchased at a Physical Location 

Regrettably we cannot accept returns on goods purchased from our physical locations, i.e. in store, from a pop-up location, trade fair, market or event, so please choose carefully and make sure you try items on at the location. Feel free to bring your dress or outfit with you to try on with the headpiece so you can be sure it will match, and ask our sales staff all the questions you need before you purchase. We want to make sure you're 100% happy with your purchase before you leave us, so will happily answer any questions you may have.    

Sale Items 

We don't accept returns on sale items unless the goods are faulty, so please choose your items carefully and make sure you have taken all necessary head measurements before you purchase. You can always "Contact Us" and ask questions before you purchase if you have any queries about a sale item before you buy it.  

International Returns 

We accept returns from International customers provided the a Returns Request Form is completed within 7 days of delivery date and goods are received by us within 21 days of the delivery date, in their original, unused condition with all original labels attached. Checks will be completed by The Eternal Headonist as per the "Returns" policy above, and if the items pass the checks, the purchase price in AU$ less the shipping cost will be refunded onto the original card used in the purchase. Any returned items not passing the quality checks will be returned to the customer at the customer's expense. 

The buyer will cover the postage cost of the return, unless the goods are faulty (see below Faulty Goods"). 

Check with your Customs office to see if they would refund any Customs taxes on a return. The Eternal Headonist does not refund Customs taxes or fees.

Exchanges 

Sure, we can exchange your returned goods for another fabulous piece of headwear, provided the items meet all the requirements for returned goods as per our "Returns" policy above. 

When submitting the Returns Form, simply tell us which item you would like to exchange it for. If the new item is less expensive than the returned item, we will refund the difference in purchase price. If it is more expensive you will need to pay the difference. 

Faulty Goods

We spend a lot of time on quality control and checking our goods inside and out before we send them to you as we want to make sure your headwear is perfect every time.   

If however you believe your goods are faulty please email contact@theeternalheadonist.com and we'll happily do everything we can to put it right.  

Faulty Goods - Vintage Items 

The nature of vintage items means there will be faults and imperfections, but we make sure we check items thoroughly and list all visible faults in the "Condition" section of the product page, so please read these carefully before buying. However, if there is a major fault or damage on an item that we have not listed, you can return the goods to us for a full refund at anytime, provided they still have their labels attached. 

We will refund your postage if we are in agreement about the undisclosed fault once we receive your returned item. 

Vintage items can be returned for any other reason within 14 days of receipt as per "Returns" policy above 

 
SIZE & FIT ADVICE